Walked in where i opened my account with my new replacement phone from the phone insurance company. The guy working in there that helped my acted like I was a problem. It was veterans day and he said theres inlsnt any veterans specials on the obx. Maybe thatciscwhat was bothering him. I needed help the phone was difficult for me to setup and needed to contact the insurance company to get the sms card working. When he finished helping me my phone wasn't even put back together working yet. Needless to say I had to go to the Manteo store the next day becuse the man at kill devil hills was so Un helpful. He acted like he didn't want to be bothered with me. THIS IS NOT THE PERSON YOU WANT HELPING YOUR CUSTOMERS. I'm going to go to Walmart and get a account there. Not to mention it's way cheaper
I just got off the phone with Mark at Verizon Wireless corporate and he was able to make me whole! I'll never use an authorized retailer again.
If you are thinking about buying here, learn from our mistake and, don't. If you already bought here and got burned like us, please dial 611 from your mobile device, lodge a complaint (naming this specific location) with Verizon Wireless corporate, and see what damage control they're able to do for you.
What's worse is when I called the store to try and resolve the situation, Lisa, the store manager, put on full display her abysmal customer service skills. The best part was when I asked for her supervisor's contact information she said that she's been advised not to give that out. Shady shop for sure! Lisa clearly sets the tone for this fraudulent franchise.
Buyer beware...this store is not to be trusted. My experience was consistent with the other one-star reviewers at this "authorized retailer."
I was visiting the outer banks for about 4 days when on the 3rd day of my trip, My phone completely dies. Knowing I had to have one to keep in touch with family , I pulled in at this location. After about a 2 hour wait , $520.00 ,2 two year contract and payments scheduled on my account extra of 21.00 a month above what I was already paying , to the amount of $504.00 I left there with a new Samsung 7 edge. I never once thought I needed to look at the phone or inspect it since they seemed reputable. So on day 4, we are coming back to Va. and I happened to take the phone from the box it came in and look at it and the back screen is broken , split straight across it. I thought to myself, surely they will replace this phone since it was supposed ( and I use that word lightly) to be brand new. So I quickly call them and was assured that the lady who issued this phone would call me back and make it right. Her name was Anna Ivanic. I am still calling that store after 4 days now with promises she would call me back . She has never had the guts to do that because she knew this was a faulty device to begin with. Otherwise, she would have at least tried to call me and apologize for the inconvenience. The person I was able to speak to kept assuring me a call back which I never got. He told me to take the phones to several different Verizon locations to return for refund or replacement, all of which denied my request.
Sure enough, when I got my first invoice and connected with my business rep he told me they had added insurance to my account (even though I declined it) and charge me $100 more for the phone than had I gone directly through Verizon Wireless.
I went to upgrade my phone and was charged $150 something dollars and was told a phone case, screen protector and a rechargeable battery was included with the upgrade!! I got home and looked at the bill and noticed the sales rep. Matthew charged me almost $100 extra dollars for the "included" items that I did NOT want nor need! I had already purchased a screen protector and a case online a few days before but figured I'd get the ones he gave me because it was "included" and "wasn't extra" which was a complete LIE! I'm sure the sales representatives make commission on the items they sell but I will NEVER go back to that store again! I should of purchased online like I was planning! Definitely would not recommend going to this store!! And if you do, MAKE SIRE YOU ASK WHAT YOU ARE BEING CHARGED FOR BEFORE YOU PAY!!!!
This place will do and say whatever it takes to make the sale. When asked if I wanted device insurance, I said "no." When I asked if the cost of the phone was the same as if I went directly through Verizon Wireless, they said unequivocally "yes."
First of all,I would just like to say I have never ever dealt with a Verizon based store ( or that's what you call yourself) such as this one.
Staff was friendly and I love my new phone. Excellent customer service.
I would never recommend this place of business to anyone , stir clear of these crooks if you know whats good for ya. I now have a phone that has a voided warranty that if I ever need repairs this coming year , I will have to pay our of pocket again. I guess you all thought we were from the country and didn't have enough common sense to know what you were doing but I got news for you, I could buy that friggin store if I wanted to. No joke! So if you can live with what you have done Anna Ivanic,I certainly can live without it and you can kiss my ass!
Verizon Authorized Retailer Victra is a US Store based in Kill Devil Hills, North Carolina. Verizon Authorized Retailer Victra is located at 1315 S Croatan Hwy, Kill Devil Hills, NC 27948, USA.
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